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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lai Mason

February 20, 2026

5  out of  5
rating by Lai Mason
"I spoke with Rosalyn and had an exceptional experience from start to finish. Knowledgeable, responsive, and truly had my best interest at heart. Highly recommend."
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Dana Higgins

February 16, 2026

5  out of  5
rating by Dana Higgins
"I have been a State Farm (Melvin Banks) Client for 15 years and have multiple products with his office. Because of my experience with his team I purchased policies out of state with State Farm. Recently, I had an inquiry which Jex followed up with me routinely to ensure she answered all of my questions timely. 5+stars"
We responded:
"Thank you Dana! I personally appreciate your loyalty for many years! Also thank you for mentioning Jex! She takes tremendous pride in ensuring customer satisfaction."
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susan maxwell

February 11, 2026

5  out of  5
rating by susan maxwell
"It was wonderful experience working with Kelenlu she was professional."
We responded:
"Thank you for the positive review of Kelenlu! We are happy you had a wonderful experience and we look forward to serving all your insurance needs!"
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P D

February 4, 2026

5  out of  5
rating by P D
"Simply the best!"
We responded:
"Thank you! We truly appreciate the positive feedback!"
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David D.

January 28, 2026

5  out of  5
rating by David D.
"The young lady i was speaking to im pretty sure its rozey she explain everything to me in detail which made me feel at ease and believe me I left statefarm almost a year or two ago because of how they talk to me and how felt she insured me I will be treated with respect and would never have these issues again thank you Rozey"
We responded:
"Thank you David! I'm happy Rosalyn was able to assist. We appreciate you being a customer at our agency! "
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S R

January 23, 2026

5  out of  5
rating by S R
"Kelen was amazing to work with! She is very knowledgeable and patient. She helped us save so much on our policy! I've already referred her to our family and friends."
We responded:
"Thank you for your feedback. We are happy Kelen was able to assist you! We truly appreciate your referrals!"
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Taz Ball

January 18, 2026

5  out of  5
rating by Taz Ball
"Melvin t bank-state farm is a really Good option. My rate is a five stars review this insurance is affordable. Like a good neighbor state farm is there=-) I am 100% satisfied with the service here. 😀 The agents there are cool and I spoke to Rosalyn-T she's nice. I am a customer here at state farm and the insurance here is reliable. I highly recommend here."
We responded:
"We truly thank you for such a kind and thoughtful review! Rosalyn and the entire team looks forward to serving your insurance needs! "
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ke

January 14, 2026

5  out of  5
rating by ke
"Rebecca was amazing ! Very informative . And was patient and helped through my billing process. She’s amazing my customer service needs were definitely met!"
We responded:
"Thank you for the kind remarks for Rebekah! She truly enjoys taking care of customers!"
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suzett79

January 12, 2026

5  out of  5
rating by suzett79
"Helped in a timely manner with family estate needs. Very helpful and understanding about a sensitive matter."
We responded:
"We appreciate the positive review and look forward to serving you in the future!"
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Patrick Leslie

January 8, 2026

5  out of  5
rating by Patrick Leslie
"Wonderful"
We responded:
"Thank you for positive review of our office!"
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Tima Tima

January 5, 2026

5  out of  5
rating by Tima Tima
"I’m very satisfied with the service. The agent Rosalyn was polite, professional, and had vast knowledge of car insurance. Everything was handled quickly and clearly. Highly recommend her services."
We responded:
"I'm truly happy Rosalyn was able to assist you and meet all your expectations! Thank you!"
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S M

December 14, 2025

5  out of  5
rating by S M
"Great customer support. They make sure your plan is right for you!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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ivory torres

November 25, 2025

5  out of  5
rating by ivory torres
"Rosalyn Torres is amazing! I truly appreciated her patience, knowledge, and the way she clearly explained everything I was signing up for. Rosalyn made the whole process easy and stress-free, and I’m grateful for her outstanding service. Highly recommend her!"
We responded:
"We are happy you had such a great experience with Rosalyn! Thank you for your recommendation!"
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Krystal Jackson

November 19, 2025

5  out of  5
rating by Krystal Jackson
"Rosalyn was great and was easy to work with! I love working with this office"
We responded:
"Thank you Krystal! We love having you as a customer and we look forward to serving you! "
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Jashanpreet Singh

November 12, 2025

5  out of  5
rating by Jashanpreet Singh
"Rosalyn she helped me a lot to open a insurance"
We responded:
"Thank you for the positive review. We look forward to serving you!"
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Cherise Hernandez

October 22, 2025

5  out of  5
rating by Cherise Hernandez
"Always a pleasure to add services with great pricing! Thank you Rosalyn for helping me add Condominium unit owners Policy!"
We responded:
"Thank you Cherise!"
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Iris Aponte

October 16, 2025

5  out of  5
rating by Iris Aponte
"Rosalyn from Melvin T Banks was wonderful and very helpful"
We responded:
"We’re thankful for your feedback! If there is anything else we can do to help, please let us know!"
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Ayana

October 15, 2025

5  out of  5
rating by Ayana
"I contacted Melvin Banks for Renter's Insurance and was provided assistance by Rosalyn. She was able to get me set up quickly and with ease. She was able to answer all of my questions and make suggestions. They offered several payments options as well."
We responded:
"We appreciate your review for Rosalyn! We are delighted to know you had a great experience with our office. If you ever need any assistance in the future, please don't hesitate to reach out. We are here to help!"
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Besnik Bicaj

October 9, 2025

5  out of  5
rating by Besnik Bicaj
"I’ve used these for my homeowners and my four cars for almost 20 years. No one can beat them in their price and coverage. Their staff is so friendly and go above and beyond to get your questions answered. I highly recommend Melvin and his team for all your insurance needs. They always respond very quickly and are very nice people."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Mohamed Rafeek

October 3, 2025

5  out of  5
rating by Mohamed Rafeek
"Jex was such a great help. She answered all of my questions and helped me understand my coverage better. I highly recommend her team!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Abigail Islam

September 25, 2025

5  out of  5
rating by Abigail Islam
"I had a great experience with Rosalyn Torres. She was incredibly helpful in explaining my insurance policy and making sure I understood all the details. I feel much more informed and confident about my coverage thanks to her. I highly recommend Rosalyn to anyone looking for a knowledgeable and supportive insurance agent. Very professional"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Chris

September 23, 2025

5  out of  5
rating by Chris
"Kelenlu was so helpful and made my experience so easy and provided information in was unaware of to assure I got proper coverage."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Edd Moreno

September 23, 2025

5  out of  5
rating by Edd Moreno
"I had such a great experience working with Rosalyn! She is extremely knowledgeable and took the time to really educate me on my insurance needs. I appreciated how she broke everything down in a way that was easy to understand, making sure I felt comfortable and confident with my choices. Rosalyn was patient, professional, and truly cared about making sure I had the right coverage for my situation. she values her clients and takes pride in providing excellent service. I would highly recommend her to anyone looking for guidance with their insurance needs !"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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liz

September 9, 2025

5  out of  5
rating by liz
"Using State Farm for the first time. My agent Rosalyn Torres was very helpful, extremely professional and very knowledgeable. She followed up with me during the entire process. Answered all my questions. Most importantly she was very polite when speaking with her on the phone. She was prompt in returning voicemail and emails. I had a very pleasant experience with her and would highly recommend working with her for your insurance needs."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Patricia Gill

August 26, 2025

5  out of  5
rating by Patricia Gill
"I would like to say Thank you Jex of Melvin T. Banks, State Farm for your service in my process of car insurance in a timely manner and making sure l was pleased with the whole process."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"