
State Farm® Insurance Agent Melvin Banks
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Nicole 6lack
March 3, 2025
"I encountered several billing discrepancy with National General (All State), where they charged me an excessive amount beyond our agreement and imposed supplementary fees due to their oversight. Conversely, Rosalyn from State Farm provided me with exceptional support, facilitating the purchase of car and home insurance at a competitive rate. Her unique blend of compassion, honesty, and expertise makes her an invaluable asset, and I wholeheartedly endorse her services to my acquaintances."
"I'm truly happy Rosalyn was able to assist you and that you were completely satisfied! We look forward to serving you in the future. "
kiani castro
February 26, 2025
"Rosalyn with state farm was an amazing help! she was very nice , attentive , gave me exactly what i needed and was very patient ! she was supportive and she was honestly very quick with everything! she understood exactly what i was looking for and went above and beyond the expectations ! I loved everything about this interaction"
"Thank you! I'm happy Rosalyn was able to assist!"
poopy_head
February 19, 2025
""We had the pleasure of working with Kelen Santiago for our homeowners and car insurance. We wanted to change companies and so glad we did. Thank you Kelen Santiago!!"
"Thank you! Truly happy Kelen was able to help with your car and home insurance!"
NancyM896@gmail.com Morales
February 19, 2025
"I an Grateful for your exceptional customer service skills. Thanks To Kelen Santiago."
"I'm happy to hear that Kelen provided exceptional customer service. Thank you!"
Fabian Barzallo
February 11, 2025
"Rosalyn was very kind, patient, helpful, and took the time to explain everything for us. She was great! Thank you so much!!"
"Thank you and I'm happy to know Rosalyn was able to assist!"
Nate Russell
February 5, 2025
"Rosalyn was really helpful with helping me choose which car insurance I should have. She even suggested other companies and helped me compare them to make sure I got the right plan for me. She helped my go though my options before settling on what I needed and what I didn't. I highly recommend anyone looking for coverage to give her all"
"Thank you! Truly happy to know Rosalyn helped you find the right coverage!"
Victoria Henry
February 3, 2025
"My agent was Rocylyn she was amazing and very sweet I enjoyed speaking with someone that understood my needs I will definitely recommend her to anyone with insurance needs!"
"Thank you! I'm happy Rosalyn was able to connect with you and meet your insurance needs. "
Naja Barrows
January 10, 2025
"Rosalyn was very friendly and patient with explaining coverage options. Thank you for your time!"
"Thank you! I'm happy that Rosalyn was helpful in assisting you. "
Kilah Boo
October 17, 2024
"Thank you so much tavia for your service,patience’s and consideration. I’m highly impressed with your professionalism and customer service💕"
"We appreciate the response for Tavia! She takes pride in providing outstanding customer service. "
Alison Damone
September 25, 2024
"We had the pleasure of working with Tavia for our homeowners and car insurance. We wanted to change companies and so glad we did. Tavia made it seamless and reduced our cost! She is fun to work with. I felt like we had been friends for years! Thank you Tavia! Ted & Alison Grabowski"
"Thank you for sharing your positive experience with Tavia! We are looking forward to assisting you with future insurance needs."
veronica gamez
September 20, 2024
"Amables y serviciales"
"Thank you and we appreciate your review!"
Sabrina Niles
September 14, 2024
"Highly recommend my State Farm Insurance agent, Melvin Banks. I am so proud and thankful to have him and his whole team readily available to assist me with all my insurance needs. Kelen recently assisted me with my insurance policy and she provided excellent customer service. Thank you, Kelen!"
"We certainly appreciate you! We are thankful to have you as a valued customer!"
nelly nelh
September 6, 2024
"Ms. Torres assisted me with getting automotive and renters insurance. Very polite and professional. Happy to be a customer."
"Thank you, and we are happy to have you as a customer!"
Evelyn Serrano
September 4, 2024
"Estoy satisfecha con esta oficina son amables ,amigables.Siempre están disponibles cuando los necesito."
"We appreciate you Evelyn! Thank you!"
Christopher Tucker
August 28, 2024
"Staff went above and beyond to make sure I have the best coverage for the best price and all bases are covered. I would highly recommend them to anyone looking to get great insurance at a great rate. Thanks again"
"We appreciate your review and recommendation! Thank you!"
Joseph Rose
August 19, 2024
"I can't explain how grateful I am of the service I received from Tavia in the office. I went to query the reason for my rate increase and the magnitude of professionalism in which she explained and address the situation is highly appreciated. She even helped with suggestion how to lower my rate while still keeping my full coverage. Thank you Tavia. Your service is great!"
"Thank you for your positive review of Tavia! "
Chris Dash
August 13, 2024
"It was a pleasure doing business with Rosalyn over at the East Htfd office today. She helped to provide me with the best home/auto insurance coverage & rates. Rosalyn is very knowledgeable, experienced , and attentive. Thanks for all your help!!!"
"Thank you for your review for Rosalyn! We appreciate you and look forward to helping you in the future. "
Marco Carcamo
August 9, 2024
"Rosalyn was very kind and patient while helping me get insurance for the my first time"
"Thank you for your positive review of Rosalyn!"
Kelby Infante
August 7, 2024
"Excelente trabajo muy satisfecho kelen Santiago me ayudo mucho excelente trabajo gue hiso"
"Thank you!"
Boster
August 2, 2024
"Muy a gusto, llevo mas d 1 año con esta compañia y no tengo quejas y la Sra. Kelenlu siempre tan amable y muy profecional siempre buscando la manera d q sus clientes se sientan a gusto…"
"Happy Kelen provided you great customer service!"
Shareen Rodriques
July 30, 2024
"Rosalyn from start to finish offered excellent service! Very knowledgeable, she explains in detail and ensures adequate/appropriate coverage. She listened and took into account all my requests and needs so that these were met. Very thankful because I got better coverage for lower cost than my most recent company. Truly thankful and highly recommend for auto and home owner’s insurance."
"Thank you! Truly happy that Rosalyn provided excellent customer service and was able to meet your needs."
Jean Keymond
July 24, 2024
"I recently had the pleasure of experiencing exceptional customer service from Rosalyn, and I cannot say enough good things about my interaction. From the moment I reached out, Rosalyn displayed a remarkable level of professionalism, attentiveness, and genuine care. She listened attentively to my concerns and questions, providing clear and thorough explanations that left me feeling satisfied. Rosalyn’s patience and willingness to go above and beyond truly stood out. She handled my inquiries swiftly and effectively, demonstrating extensive knowledge and expertise in her role. Her friendly demeanor and positive attitude made the entire interaction pleasant.!"
"Thank you for the very positive review of Rosalyn. I'm happy she was able to meet all your needs!"
Baylei M
July 19, 2024
"I had the pleasure of speaking with Tavia over the phone regarding my renters insurance, and I can't express enough how helpful, professional, and funny she was. She took the time to patiently explain all the details and answered all my questions with clarity. Tavia made the entire process smooth and stress-free. I highly recommend her services to anyone in need of insurance assistance. Thank you, Tavia, for your outstanding support!"
"Thank you for the kind and thoughtful recommendation of Tavia! I'm ecstatic to read such a thoughtful and amazing review!"
Cornelia Mack
July 18, 2024
"I’ve had the absolute pleasure of working with Miss Kelen!! Such a knowledgeable person- great service with a beautiful smile!! I can’t say enough wonderful things about this young lady!! Mr. Melvin Banks is surely blessed to have such an amazing team and Kelen is the icing on the cake!! 🍰🥳‼️"
"Thank you for this kind review for Kelen and my team! Truly happy that Kelen provided you amazing service!"
Lurlene Ash
July 18, 2024
"I wanted to switch insurance company, because I was paying so much. I called State Farm and spoke to Kelen Santiago. She was very professional and was very comfortable to talk to. She got me a quote that I was really pleased with. I really appreciate that she took the time out to help me. I give five stars. Keep up the good works."
"Thank you! Truly happy Kelen was able to assist you with your insurance needs. "