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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jahaira Vega

June 30, 2026

5  out of  5
rating by Jahaira Vega
"Rosalyn was incredibly helpful and attentive to all my insurance needs. She took the time to understand what I was looking for and found me a great quote that fit perfectly. If you’re looking for a reliable insurance agent, I highly recommend asking for Rosalyn—she’ll work hard to get you the best rate for your needs."
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Nah Bun

June 24, 2026

5  out of  5
rating by Nah Bun
"Rosalyn Torres was professional, courteous and knowledgeable. She explained in details on each options that was presented. Price was reasonable ."
We responded:
"We are always happy to assist! Thank you for the positive feedback for Rosalyn!"
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Sheila Caraballo

June 24, 2026

5  out of  5
rating by Sheila Caraballo
"I’ve always gotten helpful information from customer service representative Jex about insurance policy coverage. Prompt with any questions and concerns. Thank you again."
We responded:
"Thank you! We appreciate the positive feedback for Jex! "
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Henock Aurelien

June 18, 2026

5  out of  5
rating by Henock Aurelien
"Thank you Kelen for always giving me great service."
We responded:
"Thank you! I'm happy Kelen was able to assist! "
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Griselle Colon

June 11, 2026

5  out of  5
rating by Griselle Colon
"I had the pleasure of speaking with Jex. I needed to update details on my Renters Insurance. She was very courteous, professional and able to answer all of my questions. I highly recommend her to anyone looking for excellent service."
We responded:
"We appreciate the positive review for Jex. Thank you! "
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It’s Kaila

June 6, 2026

5  out of  5
rating by It’s Kaila
"Kelenlu from E.H. is AMAZING! Definitely a wonderful experience. She was with me every single step of the way. Thank you so much, I love my new car!!"
We responded:
"We hope you are still enjoying your car! Thank you for the great review for Kelen! "
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Howard

June 4, 2026

5  out of  5
rating by Howard
"Kelen its so great she's so wonderful. Good customer service"
We responded:
"Thank you Howard!"
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David D.

May 23, 2026

5  out of  5
rating by David D.
"The young lady i was speaking to im pretty sure its rozey she explain everything to me in detail which made me feel at ease and believe me I left statefarm almost a year or two ago because of how they talk to me and how felt she insured me I will be treated with respect and would never have these issues again thank you Rozey"
We responded:
"Thank you David! I'm happy Rosalyn was able to assist. We appreciate you being a customer at our agency! "
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Frances Bonaiuto Prosco

May 21, 2026

5  out of  5
rating by Frances Bonaiuto Prosco
"Renee was very helpful and responsive"
We responded:
"Thank you for the positive review for Renee! "
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Nau Tran

May 11, 2026

5  out of  5
rating by Nau Tran
"She very nice, she helps me everyting
Thanks so much"
We responded:
"Thank you!"
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Dominick Roberts

May 7, 2026

5  out of  5
rating by Dominick Roberts
"I've had the great opportunity to meet Rosalyn at a dinner once and she recommended me to State Farm insurance back when I still had my 2013 528i BMW. I was a bit hesitant at first but my last term at another insurance company was increasing monthly payments and unfortunately my engine of my BMW collapsed. Stressed at the time I managed to get a 08' Honda Accord and I called her for a good insurance rate and yes I am very thankful and satisfied"
We responded:
"Thank you for the very positive and detailed review for Rosalyn. We truly appreciate you!"
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diane gonzalez

May 7, 2026

5  out of  5
rating by diane gonzalez
"Renee was amazing handled all my auto and home owner questions I recommend them to everyone"
We responded:
"Great review for Renee! Thank you!"
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Baby J

May 7, 2026

5  out of  5
rating by Baby J
"Renee was awesome handled all my issues went above and beyond"
We responded:
"We're happy to hear Renee was able to help you! Thank you for the great review!"
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Greg Brown

May 5, 2026

5  out of  5
rating by Greg Brown
"Just wanted to give a heads up.i came to the office to speak to someone about my home owners insurance and was greeted by roslyn. She was on point from the start.She looked at our auto policies and adding home owners as a bundle.She had everything spelled out and printed within minutes! Great attitude and knowledge as well as a refreshing personality,something I rarely find these in most companies.your are lucky to have such a great talent working for you!"
We responded:
"Thank you for the remarkable review of Rosalyn! Yes we are blessed to have her! I'm happy she provided you outstanding service! "
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Liliana Rivera

April 24, 2026

5  out of  5
rating by Liliana Rivera
"Rosalyn was very kind and professional!! She has amazing customer service and helped me figure out what was best for me and my family. Employees like her are the reason I’m a loyal State Farm customer."
We responded:
"Thank you for being a loyal customer and for the outstanding review for Rosalyn! "
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meisha peart

April 22, 2026

5  out of  5
rating by meisha peart
"Roysln did a great job explain every thing step by step"
We responded:
"I'm truly happy Rosalyn provided you great customer service! We look forward to helping you with your insurance needs!"
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Joan Carter

April 14, 2026

5  out of  5
rating by Joan Carter
"I received exceptional service from Rosalyn P Torres who works at the Melvin T Banks State Farm Office. She was very pleasant & very thorough."
We responded:
"Thank you for the positive review! We are pleased to know you were provided exceptional service from Rosalyn!"
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Jackmaicol Mejia

April 11, 2026

5  out of  5
rating by Jackmaicol Mejia
"La verdad es que me siento muy satisfecho con el servicio que se me as brindado cada vez que llamo, estoy muy a gusto con este servicio y siempre lo recomiendo a mis familiares y amigos, espero que Dios bendiga siempre a Kelen y su familia por ser tan amable con migo y las personas que es recomendado sin lugar a duda Kelen para mí es la mejor asistente que es conocido, Dios te bendiga Kelen."
We responded:
"Thank you for the kind remarks for Kelen and the positive review! "
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ke

April 10, 2026

5  out of  5
rating by ke
"Jex was amazing ! She helped me with what I needed help with and was on it right away! Very satisfied with her service."
We responded:
"Thank you for the kind remarks for Rebekah! She truly enjoys taking care of customers!"
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Mike

March 30, 2026

5  out of  5
rating by Mike
"I needed insurance when buying a new pickup. Jex took care of everything quickly and professionally. Thank you Jex"
We responded:
"Thank you! We appreciate the positive review of Jex! "
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Milagros Diaz

March 19, 2026

5  out of  5
rating by Milagros Diaz
"I could not be happier with the customer service received from Jex. Took care of my insurance needs expeditiously and professionally. Thank you for your kind service."
We responded:
"Thank you Milagros! I'm pleased to hear that you are happy with the customer service Tavia provided you. We appreciate you!"
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Marisol Arroyo

March 19, 2026

5  out of  5
rating by Marisol Arroyo
"Kellen was very professional and informative…had a nice personality and guided me well…very pleased"
We responded:
"Thank you! Truly happy Kelen was able to assist with your insurance needs! "
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Shawn Saunders

March 17, 2026

5  out of  5
rating by Shawn Saunders
"Jex with Melvin Banks of State Farm was very clear and informative about my insurance policy."
We responded:
"We appreciate the positive feedback for Jex! Thank you for being a loyal customer! "
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Marikone Gashi

March 13, 2026

5  out of  5
rating by Marikone Gashi
"I recently had an excellent experience with State Farm insurance company and felt compelled to share my feedback. From the very beginning, their customer service team was professional, patient, and genuinely focused on helping me understand my coverage options. They took the time to answer all my questions clearly and made sure I felt confident about my policy.
What really stood out was how smooth and transparent the entire process was. Setting up my policy was quick, the pricing was fair and competitive, and there were no hidden surprises. When I needed assistance, their support team responded promptly and handled everything efficiently.
It’s rare to find a company that combines great value with such attentive service. I would absolutely recommend State Farm insurance company (Melvin Banks Office with great staff, especially, Ms. Rosalyn P Torres, I would give 10 ⭐️s) to anyone looking for dependable coverage and outstanding customer care."
We responded:
"We truly appreciate the very thoughtful and positive feedback for our office and for Rosalyn! We look forward to serving your insurance needs in the future!"
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Lai Mason

February 20, 2026

5  out of  5
rating by Lai Mason
"I spoke with Rosalyn and had an exceptional experience from start to finish. Knowledgeable, responsive, and truly had my best interest at heart. Highly recommend."
We responded:
"Thank you Lai! We are happy to know you had an exceptional experience with Rosalyn! "