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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Carlos Gomez

March 20, 2025

5  out of  5
rating by Carlos Gomez
"rosalyn was very helpful and kind"
We responded:
"Thank you! I'm happy Rosalyn was able to help. "
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Sarita Eddins

March 19, 2025

5  out of  5
rating by Sarita Eddins
"Mr. Melvin Banks has provided me and my family insurance for over 20 years. He's always been professional and reliable. Melvin and his staff always provide excellent customer service. I recommend anyone call Melvin's office for their future insurance needs. Like a good neighbor State Farm is there."
We responded:
"Thank you very much! We sincerely appreciate your loyalty over the years. We look forward to serving you for many more years to come!"
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Diderot Paul

March 12, 2025

5  out of  5
rating by Diderot Paul
"Great job , 100% satisfied Great people ."
We responded:
"Thank you! We appreciate the positive review and feedback!"
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Yuridia Fernandez

March 11, 2025

5  out of  5
rating by Yuridia Fernandez
"Exceptional customer Service"
We responded:
"Thank you very much! We are truly happy to to know you had an exceptional customer service experience!"
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Nicole 6lack

March 3, 2025

5  out of  5
rating by Nicole 6lack
"I encountered several billing discrepancy with National General (All State), where they charged me an excessive amount beyond our agreement and imposed supplementary fees due to their oversight. Conversely, Rosalyn from State Farm provided me with exceptional support, facilitating the purchase of car and home insurance at a competitive rate. Her unique blend of compassion, honesty, and expertise makes her an invaluable asset, and I wholeheartedly endorse her services to my acquaintances."
We responded:
"I'm truly happy Rosalyn was able to assist you and that you were completely satisfied! We look forward to serving you in the future. "
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kiani castro

February 26, 2025

5  out of  5
rating by kiani castro
"Rosalyn with state farm was an amazing help! she was very nice , attentive , gave me exactly what i needed and was very patient ! she was supportive and she was honestly very quick with everything! she understood exactly what i was looking for and went above and beyond the expectations ! I loved everything about this interaction"
We responded:
"Thank you! I'm happy Rosalyn was able to assist!"
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poopy_head

February 19, 2025

5  out of  5
rating by poopy_head
""We had the pleasure of working with Kelen Santiago for our homeowners and car insurance. We wanted to change companies and so glad we did. Thank you Kelen Santiago!!"
We responded:
"Thank you! Truly happy Kelen was able to help with your car and home insurance!"
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NancyM896@gmail.com Morales

February 19, 2025

5  out of  5
rating by NancyM896@gmail.com Morales
"I an Grateful for your exceptional customer service skills. Thanks To Kelen Santiago."
We responded:
"I'm happy to hear that Kelen provided exceptional customer service. Thank you!"
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Fabian Barzallo

February 11, 2025

5  out of  5
rating by Fabian Barzallo
"Rosalyn was very kind, patient, helpful, and took the time to explain everything for us. She was great! Thank you so much!!"
We responded:
"Thank you and I'm happy to know Rosalyn was able to assist!"
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Nate Russell

February 5, 2025

5  out of  5
rating by Nate Russell
"Rosalyn was really helpful with helping me choose which car insurance I should have. She even suggested other companies and helped me compare them to make sure I got the right plan for me. She helped my go though my options before settling on what I needed and what I didn't. I highly recommend anyone looking for coverage to give her all"
We responded:
"Thank you! Truly happy to know Rosalyn helped you find the right coverage!"
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Victoria Henry

February 3, 2025

5  out of  5
rating by Victoria Henry
"My agent was Rocylyn she was amazing and very sweet I enjoyed speaking with someone that understood my needs I will definitely recommend her to anyone with insurance needs!"
We responded:
"Thank you! I'm happy Rosalyn was able to connect with you and meet your insurance needs. "
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Naja Barrows

January 10, 2025

5  out of  5
rating by Naja Barrows
"Rosalyn was very friendly and patient with explaining coverage options. Thank you for your time!"
We responded:
"Thank you! I'm happy that Rosalyn was helpful in assisting you. "
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Kilah Boo

October 17, 2024

5  out of  5
rating by Kilah Boo
"Thank you so much tavia for your service,patience’s and consideration. I’m highly impressed with your professionalism and customer service💕"
We responded:
"We appreciate the response for Tavia! She takes pride in providing outstanding customer service. "
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Alison Damone

September 25, 2024

5  out of  5
rating by Alison Damone
"We had the pleasure of working with Tavia for our homeowners and car insurance. We wanted to change companies and so glad we did. Tavia made it seamless and reduced our cost! She is fun to work with. I felt like we had been friends for years! Thank you Tavia! Ted & Alison Grabowski"
We responded:
"Thank you for sharing your positive experience with Tavia! We are looking forward to assisting you with future insurance needs."
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veronica gamez

September 20, 2024

4  out of  5
rating by veronica gamez
"Amables y serviciales"
We responded:
"Thank you and we appreciate your review!"
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Sabrina Niles

September 14, 2024

5  out of  5
rating by Sabrina Niles
"Highly recommend my State Farm Insurance agent, Melvin Banks. I am so proud and thankful to have him and his whole team readily available to assist me with all my insurance needs. Kelen recently assisted me with my insurance policy and she provided excellent customer service. Thank you, Kelen!"
We responded:
"We certainly appreciate you! We are thankful to have you as a valued customer!"
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nelly nelh

September 6, 2024

5  out of  5
rating by nelly nelh
"Ms. Torres assisted me with getting automotive and renters insurance. Very polite and professional. Happy to be a customer."
We responded:
"Thank you, and we are happy to have you as a customer!"
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Evelyn Serrano

September 4, 2024

5  out of  5
rating by Evelyn Serrano
"Estoy satisfecha con esta oficina son amables ,amigables.Siempre están disponibles cuando los necesito."
We responded:
"We appreciate you Evelyn! Thank you!"
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Christopher Tucker

August 28, 2024

5  out of  5
rating by Christopher Tucker
"Staff went above and beyond to make sure I have the best coverage for the best price and all bases are covered. I would highly recommend them to anyone looking to get great insurance at a great rate. Thanks again"
We responded:
"We appreciate your review and recommendation! Thank you!"
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Joseph Rose

August 19, 2024

5  out of  5
rating by Joseph Rose
"I can't explain how grateful I am of the service I received from Tavia in the office. I went to query the reason for my rate increase and the magnitude of professionalism in which she explained and address the situation is highly appreciated. She even helped with suggestion how to lower my rate while still keeping my full coverage. Thank you Tavia. Your service is great!"
We responded:
"Thank you for your positive review of Tavia! "
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Chris Dash

August 13, 2024

5  out of  5
rating by Chris Dash
"It was a pleasure doing business with Rosalyn over at the East Htfd office today. She helped to provide me with the best home/auto insurance coverage & rates. Rosalyn is very knowledgeable, experienced , and attentive. Thanks for all your help!!!"
We responded:
"Thank you for your review for Rosalyn! We appreciate you and look forward to helping you in the future. "
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Marco Carcamo

August 9, 2024

5  out of  5
rating by Marco Carcamo
"Rosalyn was very kind and patient while helping me get insurance for the my first time"
We responded:
"Thank you for your positive review of Rosalyn!"
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Kelby Infante

August 7, 2024

5  out of  5
rating by Kelby Infante
"Excelente trabajo muy satisfecho kelen Santiago me ayudo mucho excelente trabajo gue hiso"
We responded:
"Thank you!"
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Boster

August 2, 2024

5  out of  5
rating by Boster
"Muy a gusto, llevo mas d 1 año con esta compañia y no tengo quejas y la Sra. Kelenlu siempre tan amable y muy profecional siempre buscando la manera d q sus clientes se sientan a gusto…"
We responded:
"Happy Kelen provided you great customer service!"
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Shareen Rodriques

July 30, 2024

5  out of  5
rating by Shareen Rodriques
"Rosalyn from start to finish offered excellent service! Very knowledgeable, she explains in detail and ensures adequate/appropriate coverage. She listened and took into account all my requests and needs so that these were met. Very thankful because I got better coverage for lower cost than my most recent company. Truly thankful and highly recommend for auto and home owner’s insurance."
We responded:
"Thank you! Truly happy that Rosalyn provided excellent customer service and was able to meet your needs."