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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Olivia Pearson

September 15, 2023

5  out of  5 rating by Olivia Pearson
"thanks for rosaylns help with solving my issue 😊"

Tremaine Palma

September 14, 2023

5  out of  5 rating by Tremaine Palma
"I really appreciate her work ethic along with her customer service. She never disappointed me when ever I spoke with her. Keep it up"

clifford knight

September 12, 2023

5  out of  5 rating by clifford knight
"My experience being a client with Melvin Banks agency has been superb. Issues arise but they always help me through it. Kelen is a great rep and thank you Tavia for assisting me with my queries. 100% Banks agency!"

Anniesha Davis

September 8, 2023

5  out of  5 rating by Anniesha Davis
"Rosalyn Torres was exceptional. There absolutely no confusion and I was able to make my decision without a doubt. I will definitely be recommending her services every chance I get. Thank you again Rosalyn."

Rose Ortiz

September 5, 2023

5  out of  5 rating by Rose Ortiz
"Rosalyn is the ABSOLUTE best! She helped me with the most affordable car insurance i could find in a timely manner! Super professional and reliable! Thank you again! Recommend 10/10 :)"

Dagmar Rivera

September 2, 2023

5  out of  5 rating by Dagmar Rivera
"I love State Farm, i love Kelly she soooo sweet, Helpful, attentive, answers each and every one of my questions. she is very patient with me and all my changes. 100% recommended….."

Ms K

September 1, 2023

5  out of  5 rating by Ms K
"Ms. Roselyn was very patient polite and helpful while assisting me with the services I needed. I would recommend this company to family & friends. Not only do appreciate there CSR but the prices are reasonable, Thanks."

yara vazquez

September 1, 2023

5  out of  5 rating by yara vazquez
"(Translated by Google) Excellent service and tremendous representatives, mine kalem always very friendly (Original) Exelente servicio y tremedos representantes la mia kalem siempre muy amable"

Ricky Adgers jr

August 25, 2023

5  out of  5 rating by Ricky Adgers jr
"State farms has always take care of us throughout the years and we truly appreciate what they have done thank you State farm."

Kaliyah Ruff

August 25, 2023

5  out of  5 rating by Kaliyah Ruff
"Great customer service from Roselyn. She was able to assist me with no issues. Thank you!"

Stefano Rossi

August 24, 2023

5  out of  5 rating by Stefano Rossi
"I had a great experience over the phone with Tavia. She’s very helpful and gave me the best treatment possible. Best experience I’ve had dealing with insurance. I would give more than five stars if it was possible."

Haile Cole

August 24, 2023

5  out of  5 rating by Haile Cole
"Always great service. It's the main reason I stay with state farm. This office is no different. Always a good experience."

Julio Leon

August 23, 2023

5  out of  5 rating by Julio Leon
"Everytime we go we get a good service and kelen does a great job with her Work and helping out customers and really nice."

Norando Cleaning

August 23, 2023

5  out of  5 rating by Norando Cleaning
"I am so impressed with the service from this office. They are overall professional and helpful and I must acknowledge Tavia and Rosalyn for assisting with my insurance needs. I had a total loss and they help a lot. Thank you! Banks Agency all the way!"

Tie-Ese Stewart

August 15, 2023

5  out of  5 rating by Tie-Ese Stewart
"State Farm made getting insurance a very simplistic process."

J Bryan

August 14, 2023

5  out of  5 rating by J Bryan
"Moving into my first apartment and Tavia was very patient, friendly and super helpful setting up my renters insurance. She made sure I understood everything clearly and eased my anxiety about getting a policy. Wonderful experience."

Aretha Grimes

August 10, 2023

5  out of  5 rating by Aretha Grimes
"Melvin is a great agent. My family and I have been working with him for over 25 years."

Amheel Foster

August 7, 2023

5  out of  5 rating by Amheel Foster
"Tavia was big help.. very caring, really helped with getting the perfect quote for me"

Maria Rondon

August 7, 2023

5  out of  5 rating by Maria Rondon
"Very good 👍 Very helpful, feel comfortable they are friendly...they really do a great job 👍 😀 thanks 😊"

Vernon Thompson

August 7, 2023

5  out of  5 rating by Vernon Thompson
"My experience with this office as been great. I came in contact with Tavia in the office and she is professional dealing with clients. She assisted me with my request and walked me through. Thank you!"

Yesenia Claire

August 4, 2023

5  out of  5 rating by Yesenia Claire
"Rosalyn helped me with my renters insurance. She’s been there with any questions or concerns I’ve had. I truly appreciate her help! Thank you so much!! When I call the staff is very helpful and professional, highly recommend."


August 3, 2023

5  out of  5 rating by Cheryl
"Call your office this morning with a couple questions in reference to auto insurance and property insurance. Spoke with Ms. Roslyn and she was very helpful and accommodating. She’s very knowledgeable about the policy. Looking forward to doing business with your agency based on my contact."

Chambers Sons

August 3, 2023

5  out of  5 rating by Chambers Sons
"Tavia is a great rep."

Randolph Ellison

August 3, 2023

5  out of  5 rating by Randolph Ellison
"Excellent service very high professionalism an excellent at taking care of customer"

Trivon Markland

August 2, 2023

5  out of  5 rating by Trivon Markland
"Rosalyn provided me with excellent services today. Quick and helpful"