State Farm® Insurance Agent Melvin Banks

"Jex Torres was a very Excellent and Exceptional service today. I was very excited to transition to my new car insurance quote today on the behalf of her help safe judgement and choices. I appreciate truly and highly recommend 👌 🙏. Definitely worth it and her 5 star rating. She wonderful person."

"Jex Torres was an amazing support in the process of setting up my auto insurance for my new vehicle. She is highly efficient and responsive. When I needed a change to my insurance documents per the request of the dealership, she resolved my request within minutes of receiving my email and called me back before I even noticed she responded. Thank you for making what I thought would be a stressful process super easy!!!"

"I had a great experience working with Jex when I called around 2:30 pm to get an ID card and Insurance Binder for a new vehicle I was purchasing. I needed everything finalized by 5 pm to send to the dealer, and she had it all handled in under 30 minutes. Jex clearly explained what she needed from me, walked me through the premium and coverage details, processed the payment, and answered my questions with patience and clarity. Buying a car can be stressful, but she made the insurance part smooth and stress-free. This is the second vehicle I’ve covered with them, and I also have renters insurance through the same office. Every time I’ve worked with someone from Melvin's team, it’s been a pleasant and helpful experience. Highly recommend!"

"My agent, Kelen from Melvin T Banks StateFarm office took the time to understand my specific needs and explained all coverage options for me. She was patient with my questions and never made me feel rushed.They offer flexible policies that actually fit real-life situations. I was able to customize my coverage to match my budget and needs perfectly.They've earned my trust and my recommendation. If you're looking for reliable coverage with a company that actually cares about its customers, look no further."

"I was at the office today and I meet Rosalyn Torres at east hartford ct. She was really helpful. Thanks to her the company. I appreciate."

"Kelenlu was very helpful. She was also patiently and politely persistent because I am lazy. Thanks Kelen"

"Rebecca of State Farm Insurance Co was very helpful in assisting me with mitigating my overdue bill. She was very instrumental in getting the balance spread out, there by allowing me time to bring my balance current. I so appreciate her effort to reduce my stress with this matter. I'm therefore able to maintain my insurance which is very important to me."

"Muy buena Muy satisfactoria con la experiencia"

"Jex was extremely patient, informative, kind and articulate. She answered all my questions and made sure that I walked out feeling confident in my decision!!! I also had the opportunity to talk to Melvin who was extremely knowledgeable and provided us with invaluable information about insurances that I had zero clue about previously. I would 100% coming by even if it’s just for questions!!! :) thank you so much to Jex and Melvin for your time and patience!"

"Jex was very helpful and informative. Helped me to understand the paperwork that I was signing."

"Roselyn was very helpful. She had patience as she helped us navigate through some questions we had. Roselyn was pleasant to talk with and made us feel comfortable and confident about the policy I was pursuing."

"Roslyn was the wonderful person who took GREAT CARE OF ME!! Roslyn was a breathe of fresh air bcuz she did her job plus some!! She helped me and worked for me, not against me!! I think she should either get a raise or bumped up to a manager position!! I think she would do an amazing job bcuz she knows how to talk to ppl and get the job done right! Thank You Roslyn!! You got me a great plan!!!🫶"

"rosalyn was very helpful and kind"

"Mr. Melvin Banks has provided me and my family insurance for over 20 years. He's always been professional and reliable. Melvin and his staff always provide excellent customer service. I recommend anyone call Melvin's office for their future insurance needs. Like a good neighbor State Farm is there."

"Great job , 100% satisfied Great people ."

"Exceptional customer Service"

"I encountered several billing discrepancy with National General (All State), where they charged me an excessive amount beyond our agreement and imposed supplementary fees due to their oversight. Conversely, Rosalyn from State Farm provided me with exceptional support, facilitating the purchase of car and home insurance at a competitive rate. Her unique blend of compassion, honesty, and expertise makes her an invaluable asset, and I wholeheartedly endorse her services to my acquaintances."

"Rosalyn with state farm was an amazing help! she was very nice , attentive , gave me exactly what i needed and was very patient ! she was supportive and she was honestly very quick with everything! she understood exactly what i was looking for and went above and beyond the expectations ! I loved everything about this interaction"

""We had the pleasure of working with Kelen Santiago for our homeowners and car insurance. We wanted to change companies and so glad we did. Thank you Kelen Santiago!!"

"I an Grateful for your exceptional customer service skills. Thanks To Kelen Santiago."

"Rosalyn was very kind, patient, helpful, and took the time to explain everything for us. She was great! Thank you so much!!"

"Rosalyn was really helpful with helping me choose which car insurance I should have. She even suggested other companies and helped me compare them to make sure I got the right plan for me. She helped my go though my options before settling on what I needed and what I didn't. I highly recommend anyone looking for coverage to give her all"

"My agent was Rocylyn she was amazing and very sweet I enjoyed speaking with someone that understood my needs I will definitely recommend her to anyone with insurance needs!"

"Rosalyn was very friendly and patient with explaining coverage options. Thank you for your time!"

"Thank you so much tavia for your service,patience’s and consideration. I’m highly impressed with your professionalism and customer service💕"