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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lil Ray Ray

August 12, 2025

5  out of  5
rating by Lil Ray Ray
"The young lady that helped me, hi I'm Don Mc Nair, was very very nice and patient. And very helpful. She gets 10 Stars. Sorry I didn't remember her name, but she said she was fairly new if that helps."
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Tizedada Family

August 5, 2025

5  out of  5
rating by Tizedada Family
"Roselyn is my go 2 for all my coverages. Shes absolutely knowledgeable and patience, helping me navigating all my coverages. Absolutely love her, just got some renters insurance and I’m grateful she helped me with the process mad fast! Thank you Roselyn 💕"
We responded:
"Thank you! I'm happy to know Rosalyn took very good care of you!"
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Leslie Mcnichol

August 5, 2025

5  out of  5
rating by Leslie Mcnichol
"Jex Torres was a very Excellent and Exceptional service today. I was very excited to transition to my new car insurance quote today on the behalf of her help safe judgement and choices. I appreciate truly and highly recommend 👌 🙏. Definitely worth it and her 5 star rating. She wonderful person."
We responded:
"Thank you for such a kind review of Jex! She really takes pride in helping customers. We look forward to serving you!"
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Daniel Wakefield

August 4, 2025

5  out of  5
rating by Daniel Wakefield
"Jex was very helpful and responsive, and got me set up with my new car insurance quick and painlessly."
We responded:
"Thank you Dan!"
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Shan Mh

July 31, 2025

5  out of  5
rating by Shan Mh
"Jex Torres was an amazing support in the process of setting up my auto insurance for my new vehicle. She is highly efficient and responsive. When I needed a change to my insurance documents per the request of the dealership, she resolved my request within minutes of receiving my email and called me back before I even noticed she responded. Thank you for making what I thought would be a stressful process super easy!!!"
We responded:
"I'm happy to hear that Jex made the transition easy for you! Thank you for such a positive review!"
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Danielle C.

July 31, 2025

5  out of  5
rating by Danielle C.
"I had a great experience working with Jex when I called around 2:30 pm to get an ID card and Insurance Binder for a new vehicle I was purchasing. I needed everything finalized by 5 pm to send to the dealer, and she had it all handled in under 30 minutes. Jex clearly explained what she needed from me, walked me through the premium and coverage details, processed the payment, and answered my questions with patience and clarity. Buying a car can be stressful, but she made the insurance part smooth and stress-free. This is the second vehicle I’ve covered with them, and I also have renters insurance through the same office. Every time I’ve worked with someone from Melvin's team, it’s been a pleasant and helpful experience. Highly recommend!"
We responded:
"Thank you Danielle! We appreciate you and I'm happy to know that Jex was able to assist in an exceptional manner!"
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Kesha

July 30, 2025

5  out of  5
rating by Kesha
"My agent, Kelen from Melvin T Banks StateFarm office took the time to understand my specific needs and explained all coverage options for me. She was patient with my questions and never made me feel rushed.They offer flexible policies that actually fit real-life situations. I was able to customize my coverage to match my budget and needs perfectly.They've earned my trust and my recommendation. If you're looking for reliable coverage with a company that actually cares about its customers, look no further."
We responded:
"I'm happy to know that Kelen did a great job for you! Thank you for the positive review!"
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STEPHEN PAINTSIR DADZIE

July 30, 2025

5  out of  5
rating by STEPHEN PAINTSIR DADZIE
"I was at the office today and I meet Rosalyn Torres at east hartford ct. She was really helpful. Thanks to her the company. I appreciate."
We responded:
"Thank you for your kind review of Rosalyn! "
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Mark Reynolds

July 25, 2025

5  out of  5
rating by Mark Reynolds
"Kelenlu was very helpful. She was also patiently and politely persistent because I am lazy. Thanks Kelen"
We responded:
"Thank you Mark! I'm happy to know that Kelen was ablebto help with your insurance needs. "
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Gregory Simon

June 27, 2025

5  out of  5
rating by Gregory Simon
"Rebecca of State Farm Insurance Co was very helpful in assisting me with mitigating my overdue bill. She was very instrumental in getting the balance spread out, there by allowing me time to bring my balance current. I so appreciate her effort to reduce my stress with this matter. I'm therefore able to maintain my insurance which is very important to me."
We responded:
"I'm truly happy Rebekah was able to assist you with your account! She really takes pride in serving customers like you!"
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Sol De Luna Materan

June 25, 2025

5  out of  5
rating by Sol De Luna Materan
"Muy buena Muy satisfactoria con la experiencia"
We responded:
"Thank you!"
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Rocio Rivera

June 24, 2025

5  out of  5
rating by Rocio Rivera
"Jex was extremely patient, informative, kind and articulate. She answered all my questions and made sure that I walked out feeling confident in my decision!!! I also had the opportunity to talk to Melvin who was extremely knowledgeable and provided us with invaluable information about insurances that I had zero clue about previously. I would 100% coming by even if it’s just for questions!!! :) thank you so much to Jex and Melvin for your time and patience!"
We responded:
"Thank you Rocio! It was our pleasure to assist you in making great decisions concerning your policies. We look forward to helping you in the future!"
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Anthony Morales

June 11, 2025

5  out of  5
rating by Anthony Morales
"Jex was very helpful and informative. Helped me to understand the paperwork that I was signing."
We responded:
"Thank you Anthony! "
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Maria Gomez

May 6, 2025

5  out of  5
rating by Maria Gomez
"Roselyn was very helpful. She had patience as she helped us navigate through some questions we had. Roselyn was pleasant to talk with and made us feel comfortable and confident about the policy I was pursuing."
We responded:
"Truly happy Rosalyn was able to help with your insurance needs!"
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Emanuela Faiazza (Manny)

April 22, 2025

5  out of  5
rating by Emanuela Faiazza (Manny)
"Roslyn was the wonderful person who took GREAT CARE OF ME!! Roslyn was a breathe of fresh air bcuz she did her job plus some!! She helped me and worked for me, not against me!! I think she should either get a raise or bumped up to a manager position!! I think she would do an amazing job bcuz she knows how to talk to ppl and get the job done right! Thank You Roslyn!! You got me a great plan!!!🫶"
We responded:
"Thank you and I'm happy Rosalyn was able to provide you outstanding service!"
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Carlos Gomez

March 20, 2025

5  out of  5
rating by Carlos Gomez
"rosalyn was very helpful and kind"
We responded:
"Thank you! I'm happy Rosalyn was able to help. "
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Sarita Eddins

March 19, 2025

5  out of  5
rating by Sarita Eddins
"Mr. Melvin Banks has provided me and my family insurance for over 20 years. He's always been professional and reliable. Melvin and his staff always provide excellent customer service. I recommend anyone call Melvin's office for their future insurance needs. Like a good neighbor State Farm is there."
We responded:
"Thank you very much! We sincerely appreciate your loyalty over the years. We look forward to serving you for many more years to come!"
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Diderot Paul

March 12, 2025

5  out of  5
rating by Diderot Paul
"Great job , 100% satisfied Great people ."
We responded:
"Thank you! We appreciate the positive review and feedback!"
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Yuridia Fernandez

March 11, 2025

5  out of  5
rating by Yuridia Fernandez
"Exceptional customer Service"
We responded:
"Thank you very much! We are truly happy to to know you had an exceptional customer service experience!"
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Nicole 6lack

March 3, 2025

5  out of  5
rating by Nicole 6lack
"I encountered several billing discrepancy with National General (All State), where they charged me an excessive amount beyond our agreement and imposed supplementary fees due to their oversight. Conversely, Rosalyn from State Farm provided me with exceptional support, facilitating the purchase of car and home insurance at a competitive rate. Her unique blend of compassion, honesty, and expertise makes her an invaluable asset, and I wholeheartedly endorse her services to my acquaintances."
We responded:
"I'm truly happy Rosalyn was able to assist you and that you were completely satisfied! We look forward to serving you in the future. "
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kiani castro

February 26, 2025

5  out of  5
rating by kiani castro
"Rosalyn with state farm was an amazing help! she was very nice , attentive , gave me exactly what i needed and was very patient ! she was supportive and she was honestly very quick with everything! she understood exactly what i was looking for and went above and beyond the expectations ! I loved everything about this interaction"
We responded:
"Thank you! I'm happy Rosalyn was able to assist!"
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poopy_head

February 19, 2025

5  out of  5
rating by poopy_head
""We had the pleasure of working with Kelen Santiago for our homeowners and car insurance. We wanted to change companies and so glad we did. Thank you Kelen Santiago!!"
We responded:
"Thank you! Truly happy Kelen was able to help with your car and home insurance!"
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NancyM896@gmail.com Morales

February 19, 2025

5  out of  5
rating by NancyM896@gmail.com Morales
"I an Grateful for your exceptional customer service skills. Thanks To Kelen Santiago."
We responded:
"I'm happy to hear that Kelen provided exceptional customer service. Thank you!"
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Fabian Barzallo

February 11, 2025

5  out of  5
rating by Fabian Barzallo
"Rosalyn was very kind, patient, helpful, and took the time to explain everything for us. She was great! Thank you so much!!"
We responded:
"Thank you and I'm happy to know Rosalyn was able to assist!"
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Nate Russell

February 5, 2025

5  out of  5
rating by Nate Russell
"Rosalyn was really helpful with helping me choose which car insurance I should have. She even suggested other companies and helped me compare them to make sure I got the right plan for me. She helped my go though my options before settling on what I needed and what I didn't. I highly recommend anyone looking for coverage to give her all"
We responded:
"Thank you! Truly happy to know Rosalyn helped you find the right coverage!"