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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kilah Boo

October 17, 2024

5  out of  5
rating by Kilah Boo
"Thank you so much tavia for your service,patience’s and consideration. I’m highly impressed with your professionalism and customer service💕"
We responded:
"We appreciate the response for Tavia! She takes pride in providing outstanding customer service. "
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Alison Damone

September 25, 2024

5  out of  5
rating by Alison Damone
"We had the pleasure of working with Tavia for our homeowners and car insurance. We wanted to change companies and so glad we did. Tavia made it seamless and reduced our cost! She is fun to work with. I felt like we had been friends for years! Thank you Tavia! Ted & Alison Grabowski"
We responded:
"Thank you for sharing your positive experience with Tavia! We are looking forward to assisting you with future insurance needs."
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veronica gamez

September 20, 2024

4  out of  5
rating by veronica gamez
"Amables y serviciales"
We responded:
"Thank you and we appreciate your review!"
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Sabrina Niles

September 14, 2024

5  out of  5
rating by Sabrina Niles
"Highly recommend my State Farm Insurance agent, Melvin Banks. I am so proud and thankful to have him and his whole team readily available to assist me with all my insurance needs. Kelen recently assisted me with my insurance policy and she provided excellent customer service. Thank you, Kelen!"
We responded:
"We certainly appreciate you! We are thankful to have you as a valued customer!"
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nelly nelh

September 6, 2024

5  out of  5
rating by nelly nelh
"Ms. Torres assisted me with getting automotive and renters insurance. Very polite and professional. Happy to be a customer."
We responded:
"Thank you, and we are happy to have you as a customer!"
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Evelyn Serrano

September 4, 2024

5  out of  5
rating by Evelyn Serrano
"Estoy satisfecha con esta oficina son amables ,amigables.Siempre están disponibles cuando los necesito."
We responded:
"We appreciate you Evelyn! Thank you!"
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Christopher Tucker

August 28, 2024

5  out of  5
rating by Christopher Tucker
"Staff went above and beyond to make sure I have the best coverage for the best price and all bases are covered. I would highly recommend them to anyone looking to get great insurance at a great rate. Thanks again"
We responded:
"We appreciate your review and recommendation! Thank you!"
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Joseph Rose

August 19, 2024

5  out of  5
rating by Joseph Rose
"I can't explain how grateful I am of the service I received from Tavia in the office. I went to query the reason for my rate increase and the magnitude of professionalism in which she explained and address the situation is highly appreciated. She even helped with suggestion how to lower my rate while still keeping my full coverage. Thank you Tavia. Your service is great!"
We responded:
"Thank you for your positive review of Tavia! "
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Chris Dash

August 13, 2024

5  out of  5
rating by Chris Dash
"It was a pleasure doing business with Rosalyn over at the East Htfd office today. She helped to provide me with the best home/auto insurance coverage & rates. Rosalyn is very knowledgeable, experienced , and attentive. Thanks for all your help!!!"
We responded:
"Thank you for your review for Rosalyn! We appreciate you and look forward to helping you in the future. "
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Marco Carcamo

August 9, 2024

5  out of  5
rating by Marco Carcamo
"Rosalyn was very kind and patient while helping me get insurance for the my first time"
We responded:
"Thank you for your positive review of Rosalyn!"
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Kelby Infante

August 7, 2024

5  out of  5
rating by Kelby Infante
"Excelente trabajo muy satisfecho kelen Santiago me ayudo mucho excelente trabajo gue hiso"
We responded:
"Thank you!"
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Boster

August 2, 2024

5  out of  5
rating by Boster
"Muy a gusto, llevo mas d 1 año con esta compañia y no tengo quejas y la Sra. Kelenlu siempre tan amable y muy profecional siempre buscando la manera d q sus clientes se sientan a gusto…"
We responded:
"Happy Kelen provided you great customer service!"
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Shareen Rodriques

July 30, 2024

5  out of  5
rating by Shareen Rodriques
"Rosalyn from start to finish offered excellent service! Very knowledgeable, she explains in detail and ensures adequate/appropriate coverage. She listened and took into account all my requests and needs so that these were met. Very thankful because I got better coverage for lower cost than my most recent company. Truly thankful and highly recommend for auto and home owner’s insurance."
We responded:
"Thank you! Truly happy that Rosalyn provided excellent customer service and was able to meet your needs."
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Jean Keymond

July 24, 2024

5  out of  5
rating by Jean Keymond
"I recently had the pleasure of experiencing exceptional customer service from Rosalyn, and I cannot say enough good things about my interaction. From the moment I reached out, Rosalyn displayed a remarkable level of professionalism, attentiveness, and genuine care. She listened attentively to my concerns and questions, providing clear and thorough explanations that left me feeling satisfied. Rosalyn’s patience and willingness to go above and beyond truly stood out. She handled my inquiries swiftly and effectively, demonstrating extensive knowledge and expertise in her role. Her friendly demeanor and positive attitude made the entire interaction pleasant.!"
We responded:
"Thank you for the very positive review of Rosalyn. I'm happy she was able to meet all your needs!"
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Baylei M

July 19, 2024

5  out of  5
rating by Baylei M
"I had the pleasure of speaking with Tavia over the phone regarding my renters insurance, and I can't express enough how helpful, professional, and funny she was. She took the time to patiently explain all the details and answered all my questions with clarity. Tavia made the entire process smooth and stress-free. I highly recommend her services to anyone in need of insurance assistance. Thank you, Tavia, for your outstanding support!"
We responded:
"Thank you for the kind and thoughtful recommendation of Tavia! I'm ecstatic to read such a thoughtful and amazing review!"
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Cornelia Mack

July 18, 2024

5  out of  5
rating by Cornelia Mack
"I’ve had the absolute pleasure of working with Miss Kelen!! Such a knowledgeable person- great service with a beautiful smile!! I can’t say enough wonderful things about this young lady!! Mr. Melvin Banks is surely blessed to have such an amazing team and Kelen is the icing on the cake!! 🍰🥳‼️"
We responded:
"Thank you for this kind review for Kelen and my team! Truly happy that Kelen provided you amazing service!"
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Lurlene Ash

July 18, 2024

5  out of  5
rating by Lurlene Ash
"I wanted to switch insurance company, because I was paying so much. I called State Farm and spoke to Kelen Santiago. She was very professional and was very comfortable to talk to. She got me a quote that I was really pleased with. I really appreciate that she took the time out to help me. I give five stars. Keep up the good works."
We responded:
"Thank you! Truly happy Kelen was able to assist you with your insurance needs. "
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Oktan Mursaloglu

July 10, 2024

5  out of  5
rating by Oktan Mursaloglu
"Kelen is wonderful person I been working with her since 2017 I’m 100% happy with her She is very good and very helpful"
We responded:
"I'm happy to hear that Kelen has been helpful! Thank you for your loyalty over the years! "
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Melikşah Elmaslı

July 5, 2024

5  out of  5
rating by Melikşah Elmaslı
"The best insurance agent East Hartford, Kellen is a very good person and does an excellent job. Whenever I have a problem, she helps me immediately and offers solutions. I recommend it to everyone."
We responded:
"Thank you for your recommendation! I'm truly happy that you are happy with the service from Kelen. "
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Quan Mcray

July 2, 2024

5  out of  5
rating by Quan Mcray
"Nice well rounded people, and always looking to help"
We responded:
"Thank you! We appreciate the kind review!"
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Amilcar Fuentes

June 27, 2024

5  out of  5
rating by Amilcar Fuentes
"Buen servicio kelen es muy buena persona ledoy un 10 siempre me ayuda a resolver los problemas"
We responded:
"Thank you"
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Edwin Mejia cruz

June 25, 2024

5  out of  5
rating by Edwin Mejia cruz
"Muy buen servicio eh comunicación especial mente Kelen quien te da el mejor servicio en español y es muy atenta con sus clientes"
We responded:
"Thank you! Kelen speaks Spanish and is there for all customers including Spanish speaking clients. We appreciate you!"
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Genny Tobon

June 17, 2024

5  out of  5
rating by Genny Tobon
"Rosyln was super patient and really good at explaining everything to me"
We responded:
"Thank you and I'm happy that Rosalyn was able to help you!"
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charmaine mckogg

June 13, 2024

5  out of  5
rating by charmaine mckogg
"The customer service from Tavia was exceptional. Communication was clear allowing for easy understanding of policies. My family and I are very pleased to have worked with her."
We responded:
"Thank you for your review! Truly happy Tavia was able to assist!"
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Delroy Moses

June 12, 2024

5  out of  5
rating by Delroy Moses
"Tavia is an excellent agent. She good at what she does and provides excellent service."
We responded:
"Thank you and I'm happy to hear that Tavia provided you excellent customer service!"