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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Joan Carter

April 14, 2026

5  out of  5
rating by Joan Carter
"I received exceptional service from Rosalyn P Torres who works at the Melvin T Banks State Farm Office. She was very pleasant & very thorough."
We responded:
"Thank you for the positive review! We are pleased to know you were provided exceptional service from Rosalyn!"
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Jackmaicol Mejia

April 11, 2026

5  out of  5
rating by Jackmaicol Mejia
"La verdad es que me siento muy satisfecho con el servicio que se me as brindado cada vez que llamo, estoy muy a gusto con este servicio y siempre lo recomiendo a mis familiares y amigos, espero que Dios bendiga siempre a Kelen y su familia por ser tan amable con migo y las personas que es recomendado sin lugar a duda Kelen para mí es la mejor asistente que es conocido, Dios te bendiga Kelen."
We responded:
"Thank you for the kind remarks for Kelen and the positive review! "
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ke

April 10, 2026

5  out of  5
rating by ke
"Jex was amazing ! She helped me with what I needed help with and was on it right away! Very satisfied with her service."
We responded:
"Thank you for the kind remarks for Rebekah! She truly enjoys taking care of customers!"
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Mike

March 30, 2026

5  out of  5
rating by Mike
"I needed insurance when buying a new pickup. Jex took care of everything quickly and professionally. Thank you Jex"
We responded:
"Thank you! We appreciate the positive review of Jex! "
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Milagros Diaz

March 19, 2026

5  out of  5
rating by Milagros Diaz
"I could not be happier with the customer service received from Jex. Took care of my insurance needs expeditiously and professionally. Thank you for your kind service."
We responded:
"Thank you Milagros! I'm pleased to hear that you are happy with the customer service Tavia provided you. We appreciate you!"
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Marisol Arroyo

March 19, 2026

5  out of  5
rating by Marisol Arroyo
"Kellen was very professional and informative…had a nice personality and guided me well…very pleased"
We responded:
"Thank you! Truly happy Kelen was able to assist with your insurance needs! "
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Shawn Saunders

March 17, 2026

5  out of  5
rating by Shawn Saunders
"Jex with Melvin Banks of State Farm was very clear and informative about my insurance policy."
We responded:
"We appreciate the positive feedback for Jex! Thank you for being a loyal customer! "
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Marikone Gashi

March 13, 2026

5  out of  5
rating by Marikone Gashi
"I recently had an excellent experience with State Farm insurance company and felt compelled to share my feedback. From the very beginning, their customer service team was professional, patient, and genuinely focused on helping me understand my coverage options. They took the time to answer all my questions clearly and made sure I felt confident about my policy. What really stood out was how smooth and transparent the entire process was. Setting up my policy was quick, the pricing was fair and competitive, and there were no hidden surprises. When I needed assistance, their support team responded promptly and handled everything efficiently. It’s rare to find a company that combines great value with such attentive service. I would absolutely recommend State Farm insurance company (Melvin Banks Office with great staff, especially, Ms. Rosalyn P Torres, I would give 10 ⭐️s) to anyone looking for dependable coverage and outstanding customer care."
We responded:
"We truly appreciate the very thoughtful and positive feedback for our office and for Rosalyn! We look forward to serving your insurance needs in the future!"
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Lai Mason

February 20, 2026

5  out of  5
rating by Lai Mason
"I spoke with Rosalyn and had an exceptional experience from start to finish. Knowledgeable, responsive, and truly had my best interest at heart. Highly recommend."
We responded:
"Thank you Lai! We are happy to know you had an exceptional experience with Rosalyn! "
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Carlos Vazquez

February 19, 2026

5  out of  5
rating by Carlos Vazquez
"Melvin and his team got me the best quote I’ve seen in recent years. Definitely go check them out."
We responded:
"Thank you Carlos! We truly appreciate the positive shout out! "
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Dana Higgins

February 16, 2026

5  out of  5
rating by Dana Higgins
"I have been a State Farm (Melvin Banks) Client for 15 years and have multiple products with his office. Because of my experience with his team I purchased policies out of state with State Farm. Recently, I had an inquiry which Jex followed up with me routinely to ensure she answered all of my questions timely. 5+stars"
We responded:
"Thank you Dana! I personally appreciate your loyalty for many years! Also thank you for mentioning Jex! She takes tremendous pride in ensuring customer satisfaction."
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susan maxwell

February 11, 2026

5  out of  5
rating by susan maxwell
"It was wonderful experience working with Kelenlu she was professional."
We responded:
"Thank you for the positive review of Kelenlu! We are happy you had a wonderful experience and we look forward to serving all your insurance needs!"
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P D

February 4, 2026

5  out of  5
rating by P D
"Simply the best!"
We responded:
"Thank you! We truly appreciate the positive feedback!"
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David D.

January 28, 2026

5  out of  5
rating by David D.
"The young lady i was speaking to im pretty sure its rozey she explain everything to me in detail which made me feel at ease and believe me I left statefarm almost a year or two ago because of how they talk to me and how felt she insured me I will be treated with respect and would never have these issues again thank you Rozey"
We responded:
"Thank you David! I'm happy Rosalyn was able to assist. We appreciate you being a customer at our agency! "
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S R

January 23, 2026

5  out of  5
rating by S R
"Kelen was amazing to work with! She is very knowledgeable and patient. She helped us save so much on our policy! I've already referred her to our family and friends."
We responded:
"Thank you for your feedback. We are happy Kelen was able to assist you! We truly appreciate your referrals!"
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Taz Ball

January 18, 2026

5  out of  5
rating by Taz Ball
"Melvin t bank-state farm is a really Good option. My rate is a five stars review this insurance is affordable. Like a good neighbor state farm is there=-) I am 100% satisfied with the service here. 😀 The agents there are cool and I spoke to Rosalyn-T she's nice. I am a customer here at state farm and the insurance here is reliable. I highly recommend here."
We responded:
"We truly thank you for such a kind and thoughtful review! Rosalyn and the entire team looks forward to serving your insurance needs! "
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suzett79

January 12, 2026

5  out of  5
rating by suzett79
"Helped in a timely manner with family estate needs. Very helpful and understanding about a sensitive matter."
We responded:
"We appreciate the positive review and look forward to serving you in the future!"
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Patrick Leslie

January 8, 2026

5  out of  5
rating by Patrick Leslie
"Wonderful"
We responded:
"Thank you for positive review of our office!"
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Tima Tima

January 5, 2026

5  out of  5
rating by Tima Tima
"I’m very satisfied with the service. The agent Rosalyn was polite, professional, and had vast knowledge of car insurance. Everything was handled quickly and clearly. Highly recommend her services."
We responded:
"I'm truly happy Rosalyn was able to assist you and meet all your expectations! Thank you!"
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S M

December 14, 2025

5  out of  5
rating by S M
"Great customer support. They make sure your plan is right for you!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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yarines Ver

December 5, 2025

5  out of  5
rating by yarines Ver
"Rebekah follow up with customers to ensure they are having a great experience and great results . She always is kind and respectful."
We responded:
"Thank you for your 5-star review! Rebekah truly enjoys assisting customers like yourself!"
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Eddie Colon

December 4, 2025

5  out of  5
rating by Eddie Colon
"Viktor is a great agent he help me a lot made sure I was comfortable and happy with my car insurance rate he’s also is kind and respectful"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Viktor! We look forward to continuing to support your insurance needs."
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ivory torres

November 25, 2025

5  out of  5
rating by ivory torres
"Rosalyn Torres is amazing! I truly appreciated her patience, knowledge, and the way she clearly explained everything I was signing up for. Rosalyn made the whole process easy and stress-free, and I’m grateful for her outstanding service. Highly recommend her!"
We responded:
"We are happy you had such a great experience with Rosalyn! Thank you for your recommendation!"
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Krystal Jackson

November 19, 2025

5  out of  5
rating by Krystal Jackson
"Rosalyn was great and was easy to work with! I love working with this office"
We responded:
"Thank you Krystal! We love having you as a customer and we look forward to serving you! "
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Jashanpreet Singh

November 12, 2025

5  out of  5
rating by Jashanpreet Singh
"Rosalyn she helped me a lot to open a insurance"
We responded:
"Thank you for the positive review. We look forward to serving you!"